This Privacy Policy explains how Q Drive Solutions Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following data:
- Name, address, email address, and telephone number
- Company name and job title (where applicable)
- Booking and service information
- Payment and invoicing details
- Communications sent to us (email, forms, telephone records)
- Website usage data (IP address, browser type, cookies)
2. How We Use Your Information
We use personal data to:
- Provide and manage our services
- Process bookings, contracts, and payments
- Communicate with clients and respond to enquiries
- Meet legal, regulatory, and licensing requirements
- Improve our website and services
- Prevent fraud and ensure security
3. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Contractual necessity
- Legal obligation
- Legitimate interests
- Consent (where required)
4. Data Sharing
We may share data with:
- Payment processors
- Accountants and professional advisers
- Regulatory authorities where legally required
- IT and website service providers
We do not sell personal data to third parties.
5. Data Storage & Security
- Data is stored securely using appropriate technical and organisational measures
- Access is limited to authorised personnel only
- We retain data only for as long as necessary to fulfil legal or business obligations
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (where applicable)
- Object to processing
- Request data portability
- Withdraw consent at any time
Requests can be made via our contact details on the website.
7. Complaints
If you are unhappy with how your data is handled, you may complain to the Information Commissioner’s Office (ICO)at www.ico.org.uk.